Refund policy

Refund Policy

Returns

Customers in the European Union have the right to withdraw from their purchase within 14 days of delivery without providing a reason.

To be eligible for a return:

  • Items must be returned in their original condition
  • Items must include all original packaging and contents

Customers are liable for any diminished value resulting from handling beyond what is necessary to inspect the nature and characteristics of the item.

We reserve the right to reduce the refund accordingly if the returned item is not in resellable condition.

For customers outside the European Union, returns and refunds are handled at our discretion and may not be subject to the same consumer protection rights applicable within the EU.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 48 hours of delivery and include clear photos of the issue.

We will offer a replacement or full refund at no additional cost.

Incorrect Items

If you receive the wrong item, please contact us immediately.

We will arrange shipment of the correct item and provide a prepaid return label for the incorrect item.

How to Initiate a Return

To initiate a return, please contact:

aphroditestudios333@gmail.com

Please include:

  • Your order number
  • Photos of the item
  • Reason for return

Refunds

Once your return has been received and inspected, refunds will be processed within 5–10 business days.

Refunds will be issued to the original payment method.

Original standard shipping costs paid at checkout will be refunded in accordance with applicable EU consumer laws.

Return Shipping Costs

Return shipping costs are the responsibility of the customer unless the item is defective, damaged, or incorrect.

Contact

For any questions, please contact:

aphroditestudios333@gmail.com