Shipping policy

SHIPPING POLICY

Processing Time

Orders are typically processed within 1-3 business days after payment confirmation. You will receive a tracking number once your order has been shipped.

Shipping Methods and Delivery Times

We ship worldwide from our fulfillment center in China. Delivery times vary by destination:

  • Asia (Japan, South Korea, Singapore): 3-9 business days
  • Europe: 3-10 business days
  • Oceania (Australia, New Zealand): 8-15 business days
  • North America (USA, Canada): 5-14 business days
  • South America: 14-19 business days
  • Other regions: 8-20 business days

Please note that delivery times are estimates and may vary due to customs clearance, holidays, or other factors beyond our control.

Shipping Costs

Shipping costs are calculated at checkout based on your location. All prices are shown in EUR (€).

Tracking Your Order

Once your order ships, you will receive a confirmation email with tracking information. You can track your package using the provided tracking number.

Customs and Import Duties

For EU customers: We ship using DDP (Delivered Duty Paid), which means all customs duties and taxes are included in your shipping cost. You will not be charged any additional fees upon delivery.

For non-EU customers: Depending on your country's regulations, you may be responsible for customs duties, taxes, or import fees. These charges are determined by your local customs office and are not included in our shipping costs.

Lost or Damaged Packages

If your package is lost or damaged during shipping, please contact us immediately at [your email]. We will work with the carrier to resolve the issue and ensure you receive your order.

Address Changes

Please ensure your shipping address is correct before completing your order. We cannot change the shipping address once the order has been processed. If you need to update your address, contact us immediately at [your email].

Undeliverable Packages

If a package is returned to us as undeliverable due to an incorrect address or failed delivery attempts, we will contact you to arrange reshipment. Additional shipping fees may apply.

Contact Us

For questions about shipping, please contact us at aphroditestudios333@gmail.com.